The Broadcast Suggestion is a feature that appears inside the chat and helps you take advantage of the moment to activate new conversation opportunities with your contacts.
In just a few clicks, you can send a targeted bulk message, reaching customers who haven’t interacted for days or who haven’t purchased in weeks.
Prerequisites
- Access to the Poli Service Panel.
- Registered and active contacts in the channel
How it works
- The Broadcast Suggestion is displayed inside the chat panel under the button Open Broadcast Suggestion.
- It automatically suggests contacts who are inactive for a defined period (no interaction for X days or no purchase for Y time).
- You choose the audience, select the channel and WhatsApp template, and send the broadcast message.
A simple way to reactivate conversations and generate new business opportunities.
Practical Example
Imagine you run an online clothing store:
- You open the chat and click Broadcast Suggestion.
- You set filters: no interaction for 7 days and no purchase for 1 month.
- You select the channel Commercial WhatsApp, choose the approved template, and tag the campaign as September Promo.
- With one click on Send Broadcast, all selected customers receive the message.
Result: more active conversations in chat and a higher chance of closing sales.
Step-by-Step Setup
1. Access the Broadcast Suggestion
- In the service panel, click Open Broadcast Suggestion.
2. Select Suggested Contacts
- On the WhatsApp Marketing screen, set:
- No interaction for → e.g., 7 days.
- No purchase for → e.g., 1 month.
- The system automatically generates the list of suggested contacts.
3. Define Channel and Message
- Choose the channel (e.g., Main Channel or Company News Channel).
- Select the approved WhatsApp template.
- Add a tag to organize your campaign.
4. Send the Broadcast
- Review all details.
- Click Send Broadcast to launch your campaign.
Use Cases by Segment
- Education: send enrollment reminders to contacts inactive for 15 days.
- Retail: send promotions to customers who haven’t purchased in 1 month.
- Services: reactivate old contacts with updates or special offers.
Frequently Asked Questions
Do I always need to select a template?
Yes, especially if the message is sent after 24h from the last customer interaction.
Does the tool already suggest contacts?
Yes. You only need to adjust the time filters (no interaction and no purchase).
Is the broadcast unlimited?
Broadcasts follow the rules and limits of the WhatsApp API, but can be sent at scale to your active base.
Conclusion
The Broadcast Suggestion is the fastest way to reactivate contacts and create new sales opportunities directly from chat.
Try it now and see how to boost engagement and conversions in just a few clicks!