Settings Screen

In addition to the reports available for managers to store all information about their customer service, one of the features available for managers is "My Operation". In this tab, chats are updated in real-time. Therefore, select which department and channel you want to analyze the day's data for and apply filters.

The items shown are:

• Today's Conversations;
• Chats in Progress;
• Average Handling Time;
• How Many New Customers;
• How long each chat has been being handled and by whom;
• Contacts in Queue;
• Online Operators;
• Channel Statuses.