The Bulk Chat Closure feature allows you to close multiple chats at once in a practical and secure way.
You can apply filters to close only the desired chats, such as by date range, department, and/or agent.

When should I use this feature?

This feature is recommended to:

• Close old or inactive conversations
• Organize the support queue
• Close chats after specific periods (e.g., weekends, holidays, or shift changes)

How to access the feature

Follow the path below in the platform:

Home > My Company > Actions > Close chats

How to configure bulk chat closure

1. Select the date range
   Only chats within this period will be considered.
2. • In From date, select the start date.
   • In To date, select the end date.
3. (Optional) Filter by agent
4. • Use the Agent field to select a specific operator.
   • If no agent is selected, chats from all agents will be included.
5. (Optional) Filter by department
6. • In the Department field, select the desired department.
   • If no department is selected, all departments will be included.
7. Review the listed chats
8. • The table will display the chats that match the selected filters.
9. Click “Close”
10. • After reviewing the information, click Close to finish the bulk closure.